Legal
Privacy Policy
Last updated: 9 July 2026
G99 Lounge Bar is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a reservation.
1. Information we collect
We collect personal information you provide directly to us, including your name, email address, phone number, and any messages you send through our contact or reservation forms. We may also collect non-personal information such as browser type, device type, and pages visited through standard web analytics.
2. How we use your information
We use the information we collect to process and confirm reservations, respond to enquiries, send booking confirmations and reminders via WhatsApp or email, improve our website and services, and comply with legal obligations. We do not use your personal information for automated decision-making or profiling.
3. How we share your information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential. We may also disclose information where required by law or to protect the rights and safety of G99 Lounge Bar, our staff, or our guests.
4. Data retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Reservation data is typically retained for up to 12 months. You may request deletion of your data at any time by contacting us.
5. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site. We do not use cookies to collect personally identifiable information without your consent.
6. Third-party links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
7. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your rights
You have the right to access, correct, or request deletion of your personal information held by us. You may also object to or restrict certain processing of your data. To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.
9. Children's privacy
Our website and services are not directed at persons under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at [email protected] or via WhatsApp at +233 27 694 4751.